Cancellation

This guide covers cancelling your YAPL subscription, what happens after cancellation, and how to reactivate if needed.

Before You Cancel

Consider Alternatives

Before cancelling, consider:

What You'll Lose

Cancellation affects:

• Active project editing
• Team collaboration
• Full feature access
• Ability to invite members

How to Cancel

Step-by-Step

1. Navigate to Settings in sidebar
2. Select Subscription tab
3. Click Cancel Subscription
4. Review cancellation terms
5. Confirm cancellation

Confirmation

After cancelling:

• Confirmation email sent
• Status changes to "Cancelled"
• Access continues until period end

Who Can Cancel

Only workspace owners can cancel subscriptions:

• Single owner can cancel
• Multiple owners: any owner can cancel
• Team members cannot cancel

Cancellation Effects

Immediate Effects

When you cancel:

• Subscription marked for cancellation
• No immediate access loss
• Billing stops at period end

At Period End

When billing period ends:

• Full editing access stops
• Workspace becomes read-only
• Team members lose edit access

Data Preservation

Your data is preserved:

• Projects remain intact
• Plans and tasks saved
• Activity history kept
• 90-day retention period

Read-Only Mode

What Works

After cancellation takes effect:

• View projects and plans
• Access historical data
• Download exports (if Professional was active)

What Doesn't Work

In read-only mode:

• Cannot create new projects
• Cannot edit tasks
• Cannot invite members
• Cannot change settings

Timing

When Cancellation Takes Effect

Example Timeline

Refunds

Refund Policy

• No refund for partial periods
• Access continues until period end
• Full value for remaining time

Exceptions

Contact support for:

• Billing errors
• Service issues
• Special circumstances

Reactivating

During Access Period

If still within billing period:

1. Go to Settings > Subscription
2. Click Reactivate Subscription
3. Cancellation reversed
4. Billing resumes normally

After Access Ends

If subscription expired:

1. Go to Settings > Subscription
2. Click Reactivate or Subscribe
3. Choose a plan
4. Complete payment
5. Full access restored

Data Restoration

If within 90-day retention:

• All data intact
• Projects accessible
• Full functionality restored

After 90 Days

If past retention period:

• Data may be deleted
• Contact support immediately
• Restoration not guaranteed

Trial Expiration

Trial vs. Cancellation

After Trial

If trial ends without subscribing:

• Same as cancelled subscription
• Workspace read-only
• 90-day retention applies

Multiple Workspaces

Cancellation Scope

Cancellation is per workspace:

• Cancelling one workspace doesn't affect others
• Each workspace has separate subscription
• Manage each independently

Team Communication

Before Cancelling

Communicate with team:

• Announce upcoming cancellation
• Allow time for data export
• Transfer ownership if needed

After Cancelling

Team members should know:

• Access continues until period end
• Export important data
• Read-only after expiration

Data Export

Before Cancellation

If you need your data:

1. Export projects and plans
2. Download important reports
3. Save critical information

Export Availability

Troubleshooting

Cannot Cancel

"Cannot cancel"

• Verify you're a workspace owner
• Check no pending transactions
• Contact support

Cancellation Not Reflected

• Refresh the page
• Check subscription status
• Verify confirmation received

Need Refund

• Contact support directly
• Explain situation
• Review refund policy

Want to Undo Cancellation

If within billing period:

1. Navigate to subscription settings
2. Look for reactivate option
3. Or contact support

Contact Support

For cancellation issues:

• Use Contact Support
• Include workspace ID
• Describe issue clearly

Related Topics

• Subscription Plans - Plan options
• Upgrading Plan - Changing plans
• Invoices - Billing history