Troubleshooting

Find solutions to common issues and problems. If you can't find your issue here, contact support for personalized help.

Quick Fixes

Before diving into specific issues, try these common solutions:

Refresh the page - Press Ctrl+R (Windows) or Cmd+R (Mac)
Clear browser cache - Settings > Privacy > Clear browsing data
Try incognito mode - Rules out extension issues
Use a different browser - Rules out browser-specific issues
Check internet connection - Ensure you're online

Common Issues

Login Issues

Problems signing in: can't log in, forgot password, account locked, email verification problems.

Invitation Problems

Issues with invitations: didn't receive, link not working, can't accept, expired.

Sync Issues

Data synchronization: changes not saving, data not updating, conflicts, missing content.

Performance

Slow performance: pages loading slowly, features not responding, browser freezing.

Contact Support

Get help: when to contact support, what information to provide, response times.

Issue Categories

Account Issues

Issue	Quick Solution
Can't log in	Reset password
Email not verified	Check spam folder, resend verification
Account locked	Wait 15 minutes, then retry

Access Issues

Issue	Quick Solution
Can't see project	Check team assignment
Permission denied	Contact team Lead
Feature missing	Check subscription tier

Data Issues

Issue	Quick Solution
Changes not saving	Refresh and check connection
Data disappeared	Check filters, may be archived
Wrong information	Clear cache, refresh

Display Issues

Issue	Quick Solution
Blank page	Clear cache, try different browser
Layout broken	Update browser, disable extensions
Wrong language	Check Settings > Preferences

Browser-Specific Issues

Chrome

Clear cache: Settings > Privacy > Clear browsing data
Disable extensions: Menu > Extensions > toggle off
Update: Menu > Help > About Chrome

Firefox

Clear cache: Settings > Privacy > Clear Data
Disable extensions: Menu > Add-ons
Update: Menu > Help > About Firefox

Safari

Clear cache: Develop > Empty Caches
Disable extensions: Preferences > Extensions
Update: App Store > Updates

Edge

Clear cache: Settings > Privacy > Clear browsing data
Disable extensions: Menu > Extensions
Update: Menu > Help > About Microsoft Edge

When to Contact Support

Contact support if:

Issue persists after trying solutions
You receive error messages
Data appears corrupted
Account access problems continue
Billing issues occur

Do not contact support for:

Feature requests (use feedback forms)
General questions (check FAQ first)
Issues you haven't tried to troubleshoot

Providing Information

When contacting support, include:

Your email address
Browser and version
Steps to reproduce the issue
Screenshots if helpful
Any error messages

Status and Outages

If many features aren't working:

Check if YAPL is experiencing an outage
Issues may be temporary during maintenance
Try again in a few minutes

Self-Service Resources

Before contacting support:

Check this troubleshooting guide
Review the FAQ
Try the quick fixes above
Search the documentation

Most issues can be resolved with these resources.

Need More Help?

Contact our support team for personalized assistance with your specific issue.

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