Billing FAQ
Frequently asked questions about subscriptions, payments, and billing in YAPL.
Billing FAQ
Common questions about subscriptions, pricing, payments, and invoices.
Pricing & Plans
What subscription plans are available?
| Plan | Price | Included Seats | Key Features |
|---|---|---|---|
| Trial | Free | 10 | 14 days, 1 project, starter limits |
| Basic | $15/month | 3 (fixed) | Up to 5 projects, essential features |
| Professional | $69/month | 10 | Unlimited projects, full features |
What's included in the Basic plan?
- 3 team members (fixed, no additional seats)
- Up to 5 active projects
- 10 plans per workspace
- 200 tasks per plan
- Essential features (task management, Kanban, basic Gantt view)
- No cost tracking
- No Gantt editing
- No import/export
What's included in the Professional plan?
- 10 included seats (+$6/seat for additional)
- Unlimited projects
- Unlimited plans per workspace
- 500 tasks per plan
- Full cost tracking
- Gantt chart editing
- Import/export capabilities
- Priority support
Can I add more seats to my plan?
- Basic: No, seats are fixed at 3
- Professional: Yes, additional seats are $6/month each
Is there annual billing?
Contact support for annual billing options. Annual plans may include discounts.
Payments
What payment methods are accepted?
YAPL accepts:
- Visa
- Mastercard
- American Express
- Discover
Payment processing is handled securely by LemonSqueezy.
How do I update my payment method?
- Go to Settings > Subscription
- Find Payment Method section
- Click Update Payment Method
- Enter new card details
- Save changes
Is my payment information secure?
Yes. YAPL uses LemonSqueezy for payment processing. We never store your full card number. Only the card brand and last 4 digits are displayed for your reference.
Why was my payment declined?
Common reasons:
- Insufficient funds
- Expired card
- Bank security block
- Incorrect card details
Try:
- Verifying card details are correct
- Contacting your bank
- Using a different card
Subscription Management
How do I upgrade my plan?
- Go to Settings > Subscription
- Click Change Plan
- Select a higher tier
- Complete checkout
- New features available immediately
How do I downgrade my plan?
- Go to Settings > Subscription
- Click Change Plan
- Select a lower tier
- Review impact on current usage
- Confirm downgrade
You cannot downgrade if your current usage exceeds the new plan's limits (members, projects, etc.).
How do I cancel my subscription?
- Go to Settings > Subscription
- Click Cancel Subscription
- Review what you'll lose
- Confirm cancellation
After cancellation:
- Access continues until current period ends
- Data is preserved for 90 days
- You can reactivate anytime
Can I pause my subscription?
Direct pausing isn't available. Options:
- Cancel and resubscribe later (data preserved 90 days)
- Contact support for extended arrangements
How do I reactivate a cancelled subscription?
- Go to Settings > Subscription
- Click Reactivate or Subscribe
- Choose a plan
- Complete payment
- Access restored immediately
Invoices & Receipts
Where can I find my invoices?
- Go to Settings > Subscription
- Scroll to Payment History
- View and download past invoices
What information is on invoices?
Invoices include:
- Your company information (from Organization Profile)
- Invoice date and number
- Subscription period
- Plan details and seat count
- Tax information (if applicable)
- Payment amount
How do I update my billing address?
Go to Settings > Organization > Company Settings and update your billing address. Future invoices will use the new address.
Can I get invoices with my Tax ID/VAT number?
Yes. Add your Tax ID in Settings > Organization > Company Settings. It will appear on all future invoices.
Refunds
What is the refund policy?
- No refunds for partial subscription periods
- Contact support within 7 days of charge for billing issues
- Refund requests evaluated case-by-case
How do I request a refund?
Contact Support with:
- Your account email
- Reason for refund request
- Invoice reference (if applicable)
Trial Questions
Does the trial require a credit card?
No. You can start your 14-day trial without entering any payment information.
What happens after the trial ends?
- You'll be prompted to subscribe
- Feature access becomes limited
- Your data remains saved
- Subscribe anytime to restore access
Can I get another trial?
No. Each user receives one trial. If you've previously trialed YAPL, you'll need to subscribe for full access.
Seat Management
How do seats work?
Seats represent the number of users who can access your workspace:
- Trial: 10 seats (test team collaboration)
- Basic: 3 seats (fixed)
- Professional: 10 included, additional at $6/each
How do I add seats?
Professional plan only:
- Go to Settings > Subscription
- Find Seat Management
- Click Add Seats
- Enter quantity
- Confirm purchase
Can I remove seats?
You can reduce additional seats, but not below your current occupied count. Remove members first if needed.
What counts as a seat?
Each workspace member occupies one seat. Members in multiple teams still count as one seat.
Workspace Limits
What happens if I exceed my plan limits?
- Projects: Can't create new projects
- Members: Can't invite new members
- Tasks: Can't add tasks beyond limit
Existing content remains accessible. Upgrade or reduce usage to continue.
Do archived projects count toward limits?
No. Completed and Archived projects don't count toward your project limit.
Enterprise & Custom Plans
Do you offer enterprise plans?
Yes. Contact our sales team for custom enterprise pricing with:
- Custom seat counts
- Dedicated support
- Custom features
- Volume discounts
Can I get a discount for non-profits?
Contact support to inquire about non-profit pricing options.
Still Have Questions?
Contact Support for billing assistance.
Was this page helpful?