Account FAQ

Common questions about creating accounts, managing profiles, and configuring account settings.

Registration & Login

How do I create a YAPL account?

1. Go to the YAPL website
2. Click Sign Up or Get Started
3. Enter your email address
4. Create a password (minimum 8 characters, must include uppercase and number)
5. Enter your full name
6. Accept the terms of service
7. Click Create Account
8. Verify your email by clicking the link sent to you

What are the password requirements?

Your password must have:

• Minimum 8 characters
• At least one uppercase letter
• At least one number

I didn't receive the verification email. What should I do?

1. Check your spam/junk folder
2. Wait a few minutes (emails can be delayed)
3. Click "Resend verification email" on the login page
4. Make sure you entered the correct email address
5. Check if your email provider is blocking YAPL emails
6. Contact support if issues persist

How do I reset my password?

1. Go to the login page
2. Click Forgot Password
3. Enter your email address
4. Check your email for reset instructions
5. Click the reset link (valid for 24 hours)
6. Create a new password
7. Log in with your new password

Can I change the email address on my account?

Yes. Go to Settings > Profile and update your email address. You'll need to verify the new email before the change takes effect.

Profile Settings

How do I update my profile information?

1. Click Settings in the sidebar
2. Select Profile tab
3. Update your information:
   • Full name
   • Job title
   • Profile picture
   • Bio
4. Click Save Changes

How do I change my profile picture?

1. Go to Settings > Profile
2. Click on your current avatar or the edit icon
3. Upload a new image (JPG, PNG supported)
4. Crop and adjust as needed
5. Save changes

What profile information is visible to others?

Team members in your workspace can see:

• Your full name
• Profile picture
• Job title
• Team memberships

Your email and other sensitive information are not visible to other members.

Workspace Memberships

How do I see which workspaces I belong to?

Go to Settings > Profile and scroll to Workspace Memberships. You'll see all workspaces you're a member of along with your role in each.

Can I be in multiple workspaces?

Yes! You can be a member of multiple workspaces. Each workspace is independent with its own subscription, teams, and projects.

How do I leave a workspace?

Contact the workspace owner to be removed, or:

1. Go to Settings > Profile
2. Find the workspace in your memberships
3. Click Leave Workspace

Note: You cannot leave if you're the only owner. Transfer ownership first.

Preferences

How do I change the language?

1. Go to Settings > Preferences
2. Find Language setting
3. Select your preferred language (English or Turkish)
4. Save changes

The interface will update to your selected language.

How do I enable dark mode?

1. Go to Settings > Preferences
2. Find Theme setting
3. Select Dark or System (follows your device setting)
4. Save changes

How do I change notification settings?

1. Go to Settings > Preferences
2. Find Notifications section
3. Toggle email notifications on/off
4. Configure notification types
5. Save changes

Account Security

How do I keep my account secure?

• Use a strong, unique password
• Don't share your login credentials
• Log out when using shared computers
• Keep your email account secure
• Review your active sessions periodically

Can I see my login history?

Account activity is tracked for security purposes. Contact support if you need information about login history or suspect unauthorized access.

What should I do if I think my account was compromised?

1. Immediately reset your password
2. Check your profile for unauthorized changes
3. Review your workspace memberships
4. Contact support to report the issue
5. Enable additional security if available

Account Deletion

How do I delete my YAPL account?

Account deletion is handled through support to ensure data integrity:

1. Contact Support
2. Request account deletion
3. Verify your identity
4. Support will process the request

What happens to my data when I delete my account?

• Your profile information is removed
• Your authentication credentials are deleted
• Content you created in workspaces remains (owned by workspace)
• Historical activity logs retain your actions for audit purposes

Can I reactivate a deleted account?

No. Once an account is deleted, it cannot be recovered. You would need to create a new account with a new email address.

Trial Account

How long is the free trial?

The trial lasts 14 days from account creation. During this time, you have access to all Professional features.

What happens when my trial ends?

When your trial expires:

• You'll be prompted to subscribe
• Access to features will be limited
• Your data is preserved
• You can subscribe at any time to regain access

Can I extend my trial?

Trials are not extendable. If you need more time to evaluate, contact support to discuss options.

Am I eligible for a trial?

Each user gets one trial. If you've previously used a trial (even on a different workspace), you won't be eligible for another one.

Still Have Questions?

Contact Support for personalized help with your account.