# Cancellation (https://yapl.app/en/docs/user-guides/billing/cancellation)

# Cancellation

This guide covers cancelling your YAPL subscription, what happens after cancellation, and how to reactivate if needed.

## Before You Cancel

### Consider Alternatives

Before cancelling, consider:

| Alternative | When to Use |
|-------------|-------------|
| **Downgrade** | Need fewer features, keep access |
| **Remove seats** | Reduce costs, keep plan |
| **Pause** | Temporary break (contact support) |

### What You'll Lose

Cancellation affects:
- Active project editing
- Team collaboration
- Full feature access
- Ability to invite members

## How to Cancel

### Step-by-Step

1. Navigate to **Settings** in sidebar
2. Select **Subscription** tab
3. Click **Cancel Subscription**
4. Review cancellation terms
5. Confirm cancellation

### Confirmation

After cancelling:
- Confirmation email sent
- Status changes to "Cancelled"
- Access continues until period end

## Who Can Cancel

Only **workspace owners** can cancel subscriptions:
- Single owner can cancel
- Multiple owners: any owner can cancel
- Team members cannot cancel

## Cancellation Effects

### Immediate Effects

When you cancel:
- Subscription marked for cancellation
- No immediate access loss
- Billing stops at period end

### At Period End

When billing period ends:
- Full editing access stops
- Workspace becomes read-only
- Team members lose edit access

### Data Preservation

Your data is preserved:
- Projects remain intact
- Plans and tasks saved
- Activity history kept
- 90-day retention period

<Callout type="info">
Data is preserved for 90 days after subscription ends. Reactivate within this period to restore full access.
</Callout>

## Read-Only Mode

### What Works

After cancellation takes effect:
- View projects and plans
- Access historical data
- Download exports (if Professional was active)

### What Doesn't Work

In read-only mode:
- Cannot create new projects
- Cannot edit tasks
- Cannot invite members
- Cannot change settings

## Timing

### When Cancellation Takes Effect

| Action | Timing |
|--------|--------|
| Cancel request | Immediate |
| Status change | Immediate |
| Access loss | End of billing period |
| Data deletion | 90 days after expiration |

### Example Timeline

| Date | Event |
|------|-------|
| Jan 15 | Cancel subscription |
| Jan 15 | Status: Cancelled |
| Feb 1 | Billing period ends |
| Feb 1 | Read-only mode begins |
| May 1 | Data deletion (90 days) |

## Refunds

### Refund Policy

- No refund for partial periods
- Access continues until period end
- Full value for remaining time

### Exceptions

Contact support for:
- Billing errors
- Service issues
- Special circumstances

## Reactivating

### During Access Period

If still within billing period:
1. Go to **Settings > Subscription**
2. Click **Reactivate Subscription**
3. Cancellation reversed
4. Billing resumes normally

### After Access Ends

If subscription expired:
1. Go to **Settings > Subscription**
2. Click **Reactivate** or **Subscribe**
3. Choose a plan
4. Complete payment
5. Full access restored

### Data Restoration

If within 90-day retention:
- All data intact
- Projects accessible
- Full functionality restored

### After 90 Days

If past retention period:
- Data may be deleted
- Contact support immediately
- Restoration not guaranteed

## Trial Expiration

### Trial vs. Cancellation

| Aspect | Trial End | Cancellation |
|--------|-----------|--------------|
| Trigger | Automatic | Manual |
| Warning | Yes, in advance | At request |
| Effect | Same (read-only) | Same (read-only) |

### After Trial

If trial ends without subscribing:
- Same as cancelled subscription
- Workspace read-only
- 90-day retention applies

## Multiple Workspaces

### Cancellation Scope

Cancellation is per workspace:
- Cancelling one workspace doesn't affect others
- Each workspace has separate subscription
- Manage each independently

## Team Communication

### Before Cancelling

Communicate with team:
- Announce upcoming cancellation
- Allow time for data export
- Transfer ownership if needed

### After Cancelling

Team members should know:
- Access continues until period end
- Export important data
- Read-only after expiration

## Data Export

### Before Cancellation

If you need your data:
1. Export projects and plans
2. Download important reports
3. Save critical information

### Export Availability

| Plan | Export Available |
|------|------------------|
| Trial | Yes |
| Basic | No |
| Professional | Yes |

## Troubleshooting

### Cannot Cancel

**"Cannot cancel"**
- Verify you're a workspace owner
- Check no pending transactions
- Contact support

### Cancellation Not Reflected

- Refresh the page
- Check subscription status
- Verify confirmation received

### Need Refund

- Contact support directly
- Explain situation
- Review refund policy

### Want to Undo Cancellation

If within billing period:
1. Navigate to subscription settings
2. Look for reactivate option
3. Or contact support

## Contact Support

For cancellation issues:
- Use [Contact Support](/contact)
- Include workspace ID
- Describe issue clearly

## Related Topics

- [Subscription Plans](/docs/user-guides/billing/subscription-plans) - Plan options
- [Upgrading Plan](/docs/user-guides/billing/upgrading-plan) - Changing plans
- [Invoices](/docs/user-guides/billing/invoices) - Billing history