# Login Issues (https://yapl.app/en/docs/troubleshooting/login-issues)

# Login Issues

Solutions for problems signing in to your YAPL account.

## Can't Log In

### Wrong Password

**Symptoms:**
- "Invalid credentials" error
- "Incorrect password" message

**Solutions:**

1. **Check caps lock** - Passwords are case-sensitive
2. **Verify email address** - Make sure you're using the right email
3. **Reset password** - Use "Forgot Password" link
4. **Check for typos** - Re-enter password carefully

### Forgot Password

**How to reset:**

1. Go to the login page
2. Click **Forgot Password**
3. Enter your email address
4. Check your email for reset link
5. Click the link (valid for 24 hours)
6. Create a new password
7. Log in with new password

**Reset email not arriving?**
- Check spam/junk folder
- Wait a few minutes
- Request another reset
- Verify email address is correct
- [Contact support](/contact) if still not working

### Account Not Found

**"No account with this email" message:**

- Verify you're using the correct email
- Check for typos in email address
- You may have registered with a different email
- Account may have been deleted
- Create a new account if needed

### Account Locked

**Why accounts get locked:**
- Too many failed login attempts
- Security concerns detected
- Manual lock by administrator

**What to do:**
1. Wait 15 minutes
2. Try logging in again
3. Reset password if needed
4. [Contact support](/contact) if still locked

## Email Verification Issues

### Didn't Receive Verification Email

**Try these steps:**

1. **Check spam/junk folder**
2. **Wait a few minutes** - Emails can be delayed
3. **Resend verification**
   - Go to login page
   - Attempt to log in
   - Click "Resend verification email"
4. **Check email address** - Ensure it's correct
5. **Check email filters** - May be blocked by rules
6. **Try different email** - Create new account if needed

### Verification Link Not Working

**"Link expired or invalid" message:**

- Links expire after 24 hours
- Link may have been used already
- Request a new verification email

**How to request new link:**
1. Go to login page
2. Enter your credentials
3. Click "Resend verification email"

### Already Verified But Still Asked to Verify

**Solutions:**
1. Clear browser cookies
2. Try incognito/private mode
3. Try a different browser
4. [Contact support](/contact)

## Session Issues

### Logged Out Unexpectedly

**Common causes:**
- Session expired (normal after inactivity)
- Cookies cleared
- Browser closed
- Password changed
- Account security action

**Solutions:**
- Simply log in again
- Check that cookies are enabled
- Don't clear browser data for YAPL

### Can't Stay Logged In

**If you're repeatedly logged out:**

1. **Enable cookies**
   - Check browser settings
   - Allow cookies for YAPL

2. **Check browser extensions**
   - Privacy extensions may clear cookies
   - Try disabling extensions

3. **Don't use incognito mode**
   - Sessions don't persist in incognito

4. **Check multiple devices**
   - Logging in elsewhere may log you out

### Session Conflicts

**"Session expired" or "Please log in again":**

- Normal after long inactivity
- May occur after password change
- Can happen with multiple tabs
- Simply log in again

## Browser-Related Login Issues

### Login Page Not Loading

1. Check internet connection
2. Clear browser cache
3. Disable ad blockers
4. Try different browser
5. Check if YAPL is down

### Login Button Not Working

1. Enable JavaScript in browser
2. Disable browser extensions
3. Clear cache and cookies
4. Try different browser
5. Update your browser

### Page Refreshes After Login

1. Clear all cookies for YAPL
2. Disable browser extensions
3. Try incognito mode
4. Use different browser

## Network-Related Issues

### "Network Error" During Login

1. Check internet connection
2. Try refreshing the page
3. Disable VPN temporarily
4. Check if corporate firewall blocks YAPL
5. Try different network

### Login Works But Nothing Loads After

1. Clear browser cache
2. Disable ad blockers
3. Check browser console for errors
4. Try different browser

## Workspace Access After Login

### Logged In But Can't Access Workspace

**Possible causes:**
- Not a member of any workspace
- Workspace subscription expired
- You were removed from workspace

**Solutions:**
1. Check your workspace memberships in Settings
2. Contact workspace owner
3. Accept pending invitations
4. Create a new workspace

### Can Only See Some Workspaces

- You may have been removed from others
- Check pending invitations
- Contact workspace owners

## Recovery Options

### Account Recovery

If you can't access your account:

1. Try password reset first
2. Check all email addresses you might have used
3. [Contact support](/contact) with:
   - Your name
   - Email addresses you might have used
   - When you last accessed the account
   - Workspace names you remember

### Data Recovery After Login Issues

Your data is preserved even if you have login issues:
- Resetting password doesn't affect data
- Session timeouts don't lose data
- Verification issues don't affect stored content

## Prevention Tips

### Avoid Future Login Issues

1. **Use a password manager** - Prevents forgotten passwords
2. **Keep email access** - Needed for password resets
3. **Update recovery email** - Keep it current
4. **Bookmark login page** - Avoid phishing sites

## Still Having Issues?

If none of these solutions work:

1. Try all troubleshooting steps above
2. Clear all browser data for YAPL
3. Try a completely different browser
4. [Contact support](/contact) with:
   - Exact error messages
   - Steps you've tried
   - Browser and device info
   - Screenshots if possible