# Troubleshooting (https://yapl.app/en/docs/troubleshooting)

# Troubleshooting

Find solutions to common issues and problems. If you can't find your issue here, [contact support](/contact) for personalized help.

## Quick Fixes

Before diving into specific issues, try these common solutions:

1. **Refresh the page** - Press Ctrl+R (Windows) or Cmd+R (Mac)
2. **Clear browser cache** - Settings > Privacy > Clear browsing data
3. **Try incognito mode** - Rules out extension issues
4. **Use a different browser** - Rules out browser-specific issues
5. **Check internet connection** - Ensure you're online

## Common Issues

<Cards>
  <Card title="Login Issues" href="/docs/troubleshooting/login-issues">
    Problems signing in: can't log in, forgot password, account locked, email verification problems.
  </Card>
  <Card title="Invitation Problems" href="/docs/troubleshooting/invitation-problems">
    Issues with invitations: didn't receive, link not working, can't accept, expired.
  </Card>
  <Card title="Sync Issues" href="/docs/troubleshooting/sync-issues">
    Data synchronization: changes not saving, data not updating, conflicts, missing content.
  </Card>
  <Card title="Performance" href="/docs/troubleshooting/performance">
    Slow performance: pages loading slowly, features not responding, browser freezing.
  </Card>
  <Card title="Contact Support" href="/docs/troubleshooting/contact-support">
    Get help: when to contact support, what information to provide, response times.
  </Card>
</Cards>

## Issue Categories

### Account Issues

| Issue | Quick Solution |
|-------|----------------|
| Can't log in | [Reset password](/docs/troubleshooting/login-issues#password-reset) |
| Email not verified | Check spam folder, resend verification |
| Account locked | Wait 15 minutes, then retry |

### Access Issues

| Issue | Quick Solution |
|-------|----------------|
| Can't see project | Check team assignment |
| Permission denied | Contact team Lead |
| Feature missing | Check subscription tier |

### Data Issues

| Issue | Quick Solution |
|-------|----------------|
| Changes not saving | Refresh and check connection |
| Data disappeared | Check filters, may be archived |
| Wrong information | Clear cache, refresh |

### Display Issues

| Issue | Quick Solution |
|-------|----------------|
| Blank page | Clear cache, try different browser |
| Layout broken | Update browser, disable extensions |
| Wrong language | Check Settings > Preferences |

## Browser-Specific Issues

### Chrome
- Clear cache: Settings > Privacy > Clear browsing data
- Disable extensions: Menu > Extensions > toggle off
- Update: Menu > Help > About Chrome

### Firefox
- Clear cache: Settings > Privacy > Clear Data
- Disable extensions: Menu > Add-ons
- Update: Menu > Help > About Firefox

### Safari
- Clear cache: Develop > Empty Caches
- Disable extensions: Preferences > Extensions
- Update: App Store > Updates

### Edge
- Clear cache: Settings > Privacy > Clear browsing data
- Disable extensions: Menu > Extensions
- Update: Menu > Help > About Microsoft Edge

## When to Contact Support

Contact support if:
- Issue persists after trying solutions
- You receive error messages
- Data appears corrupted
- Account access problems continue
- Billing issues occur

**Do not contact support for:**
- Feature requests (use feedback forms)
- General questions (check FAQ first)
- Issues you haven't tried to troubleshoot

## Providing Information

When contacting support, include:
- Your email address
- Browser and version
- Steps to reproduce the issue
- Screenshots if helpful
- Any error messages

## Status and Outages

If many features aren't working:
- Check if YAPL is experiencing an outage
- Issues may be temporary during maintenance
- Try again in a few minutes

## Self-Service Resources

Before contacting support:
1. Check this troubleshooting guide
2. Review the [FAQ](/docs/faq)
3. Try the quick fixes above
4. Search the documentation

Most issues can be resolved with these resources.

## Need More Help?

[Contact our support team](/contact) for personalized assistance with your specific issue.