# Billing FAQ (https://yapl.app/en/docs/faq/billing-faq) # Billing FAQ Common questions about subscriptions, pricing, payments, and invoices. ## Pricing & Plans ### What subscription plans are available? | Plan | Price | Included Seats | Key Features | |------|-------|----------------|--------------| | **Trial** | Free | 10 | 14 days, 1 project, starter limits | | **Basic** | $15/month | 3 (fixed) | Up to 5 projects, essential features | | **Professional** | $69/month | 10 | Unlimited projects, full features | ### What's included in the Basic plan? - 3 team members (fixed, no additional seats) - Up to 5 active projects - 10 plans per workspace - 200 tasks per plan - Essential features (task management, Kanban, basic Gantt view) - No cost tracking - No Gantt editing - No import/export ### What's included in the Professional plan? - 10 included seats (+$6/seat for additional) - Unlimited projects - Unlimited plans per workspace - 500 tasks per plan - Full cost tracking - Gantt chart editing - Import/export capabilities - Priority support ### Can I add more seats to my plan? - **Basic**: No, seats are fixed at 3 - **Professional**: Yes, additional seats are $6/month each ### Is there annual billing? Contact support for annual billing options. Annual plans may include discounts. ## Payments ### What payment methods are accepted? YAPL accepts: - Visa - Mastercard - American Express - Discover Payment processing is handled securely by LemonSqueezy. ### How do I update my payment method? 1. Go to **Settings > Subscription** 2. Find **Payment Method** section 3. Click **Update Payment Method** 4. Enter new card details 5. Save changes ### Is my payment information secure? Yes. YAPL uses LemonSqueezy for payment processing. We never store your full card number. Only the card brand and last 4 digits are displayed for your reference. ### Why was my payment declined? Common reasons: - Insufficient funds - Expired card - Bank security block - Incorrect card details Try: 1. Verifying card details are correct 2. Contacting your bank 3. Using a different card ## Subscription Management ### How do I upgrade my plan? 1. Go to **Settings > Subscription** 2. Click **Change Plan** 3. Select a higher tier 4. Complete checkout 5. New features available immediately ### How do I downgrade my plan? 1. Go to **Settings > Subscription** 2. Click **Change Plan** 3. Select a lower tier 4. Review impact on current usage 5. Confirm downgrade You cannot downgrade if your current usage exceeds the new plan's limits (members, projects, etc.). ### How do I cancel my subscription? 1. Go to **Settings > Subscription** 2. Click **Cancel Subscription** 3. Review what you'll lose 4. Confirm cancellation After cancellation: - Access continues until current period ends - Data is preserved for 90 days - You can reactivate anytime ### Can I pause my subscription? Direct pausing isn't available. Options: - Cancel and resubscribe later (data preserved 90 days) - Contact support for extended arrangements ### How do I reactivate a cancelled subscription? 1. Go to **Settings > Subscription** 2. Click **Reactivate** or **Subscribe** 3. Choose a plan 4. Complete payment 5. Access restored immediately ## Invoices & Receipts ### Where can I find my invoices? 1. Go to **Settings > Subscription** 2. Scroll to **Payment History** 3. View and download past invoices ### What information is on invoices? Invoices include: - Your company information (from Organization Profile) - Invoice date and number - Subscription period - Plan details and seat count - Tax information (if applicable) - Payment amount ### How do I update my billing address? Go to **Settings > Organization > Company Settings** and update your billing address. Future invoices will use the new address. ### Can I get invoices with my Tax ID/VAT number? Yes. Add your Tax ID in **Settings > Organization > Company Settings**. It will appear on all future invoices. ## Refunds ### What is the refund policy? - No refunds for partial subscription periods - Contact support within 7 days of charge for billing issues - Refund requests evaluated case-by-case ### How do I request a refund? [Contact Support](/contact) with: - Your account email - Reason for refund request - Invoice reference (if applicable) ## Trial Questions ### Does the trial require a credit card? No. You can start your 14-day trial without entering any payment information. ### What happens after the trial ends? - You'll be prompted to subscribe - Feature access becomes limited - Your data remains saved - Subscribe anytime to restore access ### Can I get another trial? No. Each user receives one trial. If you've previously trialed YAPL, you'll need to subscribe for full access. ## Seat Management ### How do seats work? Seats represent the number of users who can access your workspace: - Trial: 10 seats (test team collaboration) - Basic: 3 seats (fixed) - Professional: 10 included, additional at $6/each ### How do I add seats? Professional plan only: 1. Go to **Settings > Subscription** 2. Find **Seat Management** 3. Click **Add Seats** 4. Enter quantity 5. Confirm purchase ### Can I remove seats? You can reduce additional seats, but not below your current occupied count. Remove members first if needed. ### What counts as a seat? Each workspace member occupies one seat. Members in multiple teams still count as one seat. ## Workspace Limits ### What happens if I exceed my plan limits? - **Projects**: Can't create new projects - **Members**: Can't invite new members - **Tasks**: Can't add tasks beyond limit Existing content remains accessible. Upgrade or reduce usage to continue. ### Do archived projects count toward limits? No. Completed and Archived projects don't count toward your project limit. ## Enterprise & Custom Plans ### Do you offer enterprise plans? Yes. Contact our sales team for custom enterprise pricing with: - Custom seat counts - Dedicated support - Custom features - Volume discounts ### Can I get a discount for non-profits? Contact support to inquire about non-profit pricing options. ## Still Have Questions? [Contact Support](/contact) for billing assistance.